We find it meaningful to deliver our custom creations with care and transparency at Authentic.how. Here’s everything you need to know about how we ship your orders.
Where We Ship
We currently ship only within the continental United States. This includes all 48 contiguous states but excludes Alaska, Hawaii, Puerto Rico, and other U.S. territories. We hope to expand in the future!
Shipping Costs
We believe in fair pricing. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. This approach ensures that you only pay for what it takes to get your unique product to your doorstep.
Production & Processing Times
Every product is crafted just for you. Please allow 2-7 business days for production. Once your order is ready, we’ll ship it right away.
Delivery Estimates
Choose the shipping option that fits your needs at checkout. Typical delivery times are:
- Standard Shipping: 10-14 business days
Track Your Package
Once your order ships, we’ll send you a tracking number. Use it to follow your package’s journey to your home.
Potential Delays
Life happens, and so do unexpected delays—weather, holidays, or carrier issues can impact shipping times. While we do our best to ensure timely deliveries, once your package is with the carrier, some things are beyond our control.
Lost or Damaged Shipments
We’ve got your back. If your package is lost or arrives damaged, reach out to us within 3** days** of delivery at [email protected], and we’ll work with you to make it right.
Need Help?
We’re here for you. Have questions about your order or our shipping process? Email us at [email protected], and we’ll get back to you as soon as possible.
Thank you for choosing Authentic.How. We’re honored that you chose to be part of our journey!